The following applies exclusively to orders made on the cpressjuice.com website. If you have ordered via one of our third-party delivery partners (Deliveroo across London and Seamless for Canary Wharf), please contact them directly as we do not have access to your order information.
At CPRESS we take customer service very seriously. Since we opened our doors in 2014 we've been working closely with a delivery company and have built up a level of trust with them that allows us to deliver great customer service with every order.
Local delivery fee is £15 for orders under £50
Local delivery fee is £10 for orders between £50 - £100
Free delivery for any orders above £100
If you are outside our delivery zone please email us your address for a bespoke quote.
TERMS AND CONDITIONS
If you live in London, you can opt for door to door delivery or store pick up. Orders of local deliveries placed before 8am will be delivered the next day. Orders placed after the cutoff time will be delivered one day later.
For orders delivered within the London postcodes listed hereunder, you will be able to choose a specific time slot for the delivery.
EC1, EC2, EC3, EC4
E1, E2, E3, E14
SE1, SE16, SE8
W1, W2, W5, W6, W8, W9, W10, W11, W12, W14
SW1, SW3, SW6, SW7, SW8, SW10, SW11
Please email us if you do not live within these postcodes so that we can give you a bespoke delivery quote.
You will receive your juices and other items by a courier of our choice based on availability. Please note that bad weather conditions, unusually heavy traffic or technical issues on the delivery side is out of our control and we cannot take responsibility for delays caused by such circumstances.
There will be one morning delivery for a 1-3 day cleanse on the day that you are due to start your cleanse. For cleanses of 4-5 days there will be two deliveries. For cleanses of 7 days, there will be three deliveries. This will ensure you always have the freshest juice possible and the same principle applies to store pickups. Free delivery applies here for orders above £100, and applies to all deliveries for orders of 5 and 7 day cleanses.
SHIPPING, DELIVERY AND REFUND POLICY
For local deliveries, it takes on average an hour for the products to leave CPRESS and reach your door. You should refrigerate all juices immediately to avoid them being exposed to unusual changes in temperature.
Your package will be delivered to the address you provide and it is your responsibility to make sure they will be received. CPRESS is not responsible for lost or stolen juice, product that has been left out for extended periods of time, weather or other unrelated delays. If you have any special instructions to ensure you can receive your package, please leave these details in the designated box upon checkout.
Additionally, CPRESS cannot be held responsible for damaged or compromised juices due to the following reasons:
Incorrect delivery address. We deliver to the exact address you indicate upon checkout. Please make sure all the information is correct before submitting your order.
Contact unreachable. We ask you to provide a valid phone number when placing an order. This is for the delivery company to be able to reach you in case they cannot find you at the delivery address. We cannot guarantee this will lead to a successful delivery, but it will decrease the chances of delivery failure.
Refunds due to any of these issues will not be granted.
Furthermore, no refunds will be granted on perishable items purchased under normal circumstances. No food, milk, smoothie, juice or juice cleanse orders will be refunded. However, we will do our best to accommodate any delivery date changes as long as they are requested at least 48 hours prior to original delivery schedule.
Thank you for choosing CPRESS!